SALES & REFUNDS POLICY
of Mintbook.com {mintbook.com}

If you purchase from our online store, you can make the purchase 24 hours a day, 7 days a week. At the time of checkout, we will obtain an authorization from the credit card you provide (if you use a credit card in payment). Once credit card authorization is received, we will proceed the shipment. If credit card authorization is not received, your checkout will be cancelled.

If you would like to purchase Mintbook.com products by telephone, our sales representatives is able to assist you.

Return & Refund Policy

In order to provide full customer satisfaction and ensure you enjoy shopping at Mintbook.com, we have a complete sales and refund policy to protect your purchase. If you found the package delivered to you is damaged, we will be happy to give you an exchange. Please send back the damaged product together with a copy of your order confirmation notice to Room 446, Block 6, San Po Kong Factory Building, San Po Kong, Kowloon, Hong Kong. Subjected to the product's availability, we may give you another product at the same price or if the product will not be available in 4 weeks, you can request for a sales refund. In this case, a full refund will be credited to your credit card account and no processing charge will be imposed.

Please note that Mintbook.com not permit the return of used or damaged by mis-handle product.
* Mintbook.com management reserves the right to the explanation and decision of refund policy at Mintbook.com at any time.

Defective Items

If you discover what you believe is a product defect during shipping, please contact Mintbook Customer Services at Mintbook.com. Such a defect, if any, is covered under the terms of your product's purchase. In this case, our customer service representative will arrange a product replacement, or any goods that has equivalent price.

Proof of Purchase

Mintbook.com will send you a confirmation of your order when your payment is confirmed. You should print out the confirmation as a proof of purchase. Also, if you have included a valid email address with your order, we will also send you an receipt when your order is shipped.

Payment Methods

Credit Card
You may pay by credit card no matter which ordering method you use (Internet or phone). At the time your order is placed, Mintbook.com obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

Mintbook.com accepts Visa and MasterCard

Shipping Options

Mintbook.com provides two convenient shipping options to ship our products.

Shipping Details

The estimated shipment date of your order is based on product availability, payment processing time, and warehouse processing time. It does not include delivery time. Payment process will not begin until we receive all the necessary information and the full payment (or the full authorization in the case of credit card).

Payment process for orders placed during weekend or holiday will not begin until the next business day.

Business days are from Monday to Friday, excluding Hong Kong public holiday.

Please check the Product Availability section below for more information regarding order processing and product availability times.

Note: Mintbook.com has no liability for the product damage and loss caused in shipping.

Prices

Mintbook.com endeavors to offer you competitive prices on all our products. Your total order price will include the price of the product (on the day of shipping) plus any applicable packaging and shipping charges. Mintbook.com reserves the right to change prices for products displayed at Mintbook.com at any time.

Product Availability

Mintbook.com makes every effort to ship your product according to the estimated arrival date provided at checkout. The estimated arrival date does not including weekend and Hong Kong public holidays.

Although every effort is made to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Mintbook.com will contact you via email and provide a revised shipping estimate.

We encourage you to visit "Order Tracking" page to view the status of your order.

For popular products, Mintbook.com may impose limit on the amount you can purchase. Information of purchase limit will be posted on Mintbook.com website and is subject to change.

Mintbook.com endeavors to stay at the forefront of technological advancement. For this reason, Mintbook.com reserves the right to discontinue products without notice.

Other Terms and Conditions

• Mintbook.com is not responsible for typographic errors.
• Mintbook.com reserves the right to change the terms and conditions of sale at Mintbook.com at any time.
• All sales at Mintbook.com are governed by Hong Kong Basic Law, without giving effect to its conflict of law provisions.
• No Mintbook employee or agent has the authority to vary any of Mintbook.com's policies or the terms and conditions governing any sale.